Website not working after your updates

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  gbeuchel · Member · Sep 4, 2020 at 2:03 am

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  Please fix the problem cause by your updates. Woocommerce is missing in my website.

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  staff-doublebassd · Staff · Sep 4, 2020 at 4:15 pm

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  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

  f you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  Thanks!

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  lorenantonyking · Member · Sep 4, 2020 at 4:26 pm

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  They’re not in the wrong forum: the jetpack issue seems to be server-side at wordpress.com, and is also affecting sites hosted there.

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  staff-blorbo · Staff · Sep 4, 2020 at 6:39 pm

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  What is the URL of the site with the problem?