Website not working and will not allow me to login
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Hello,
I cannot access my website, Brenley Magazine. The login keeps saying for me to log in through my WordPress account, but it keeps refreshing itself. Then when I try to log in, it keeps saying it’s the wrong password and locking me out of my account. Also, when I click on a tab on my website, it keeps saying that there’s an error. Please help. Thank you. -
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Thanks for the additional info! The site
brenleymag.comappears to be a self-hosted WordPress (also called “.org”) site hosted on InMotion Web Hosting, and not a site hosted on our WordPress.com service.You can confirm here: https://gwhois.org/brenleymag.com+dns
To clarify, we are not the only providers of WordPress sites, and InMotion also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
However, the good news is that as long as you have access to the server control panel through InMotion, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password
You can ask InMotion support for direct assistance in completing the steps in that article; they would be in the best position to help. You can also ask for help here: https://wordpress.org/support/forums/
Hope that points you in the right direction!
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It still didn’t work. I created the profile on WordPress.org, tried to sign in, and it’s locked me out for 19 hours! Is there anyone who I can talk to?
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Hi there,
WordPress is the name of the software you are using, but your site is not hosted with WordPress.com. It is hosted elsewhere, so we are unable to assist you.
Your nameservers are pointed to Inmotion, but it looks like your registrar is Go Daddy – I would reach out to them for assistance:
https://whois.domaintools.com/brenleymag.com
Hope that helps.
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Ok so I am not with InMotion. I’ve contacted them and they cannot assist me either. So what are the next steps?
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Ok so I am not with InMotion. I’ve contacted them and they cannot assist me either. So what are the next steps?
That does not line up with what your domain nameservers are set to at this moment. These nameservers indicate who is hosting your site and your nameservers are set as:
– ns2.inmotionhosting.com
– ns1.inmotionhosting.comWhich points to InMotion hosting your site. You can see the same here:
https://www.whoishostingthis.com/#search=brenleymag.com
I recommend reaching out to them again with this information and they should be able to find your account:
https://www.inmotionhosting.com/contact
Did you have someone set this hosting up for you originally or do you have someone who manages your site currently? You may want to contact them for help if that’s the case.
Again, we can only assist with and troubleshoot sites hosted with us at WordPress.com so we have no more access or guidance we can provide than we already have.
I hope that clarifies things.
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