Website not working, but cannot upgrade domain or make payment

  • Unknown's avatar
    marketmanagerinalfred · Member ·

    Our website is not working. It says Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

    If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain.’ However when we log into our account, it has no payment history and we are denied access to upgrading our account. Please advise.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

    Thank you!

  • Unknown's avatar
    helper-heroponriki · Member ·

    @marketmanagerinalfred sorry about that second post – I had your thread mixed up with another one and posted that information about a suspended site which does not relate to your specific situation.

    Let us know what your site URL is and we’ll be happy to help!

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