website not working correctly

  • Unknown's avatar
    mttiger · Member ·

    I got an email from WP telling me my site was experiencing a technical issue with WPBaker visual composer and I can’t figure out how to correct it. Do I have to upgrade my service to correct it? There are several plugins listed with ‘visual composer’ in their names – which one is right for my site? And can you tell me the steps I need to take to get the site working again?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. In your case, this appears to be Bluehost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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