Website not working please help
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I got charged a $15 fee which I wasn’t aware of until I checked my site and it was down today. I immediately paid and should be all set but the site isn’t yet active. Can you help?
The blog I need help with is: (visible only to logged in users)
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Hi @danielleandstefanie, I noticed you had a recent charge for $99. You claimed this was fraudulent, so your bank started an investigation and charged a fee.
You just paid the $15 fee, but the $99 upgrade is still in chargeback status.
You might still be able to call the bank and cancel the dispute. If you do that, let us know; we’ll have our payments team take a look and iron everything out for you.
Or, you can re-purchase the upgrade so we can help you get the site up and going again. What would you like to do?
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Oh, I noticed as well, our team has sent out some invoices to help you get things restored, but those are not paid.
If you’ll clarify what you have in mind, we can likely help. Thanks.
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I’ll go ahead and re-send the latest invoice so you can pay that.
Also, I noticed this invoice contains a separate chargeback fee. I’m not sure whether that one’s covered by the $15 you paid today or not, so I’m checking in with the payments team to confirm. We’ll refund the $15 if it’s already covered by the one you paid today.
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