Website Panel Not Loading Properly

• 

  mordechai3 · Member · May 1, 2023 at 7:46 pm

  • Copy link
  • Add topic to favorites

  I’m facing an issue with my WordPress website kangguru.org , and I’m seeking some help to resolve it. The problem is that when I try to access my WordPress dashboard, the panel doesn’t load properly. Instead, I see a blank screen or encounter errors. I’ve tried clearing my browser cache, disabling plugins, and switching to a default theme, but the issue still persists.

  I’m running the latest version of WordPress and using a compatible theme and plugins. The front-end of my website seems to be working fine; it’s only the admin panel that’s causing trouble. I’ve also checked with my hosting provider, and they assured me that there are no server-related issues.

  Anybody else already experience this issue? Suggest me best possible solution!

• 

  staff-totoro · Staff · May 2, 2023 at 12:57 am

  • Copy link

  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host kangguru.org on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks. Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!