Website Password Issues
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So I am trying to log on to my website to edit it, but the password I have is no longer working under there. However, I was able to log on to here using the same password…
I also tried resetting my password with the ‘lost your password’ link, and it never showed up in the associated email inbox. Anyone have any suggestions?
The blog I need help with is: (visible only to logged in users)
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Hi there,
Can you please let me know your site’s address so I can point you in the right direction of getting support?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
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For a bit more clarification you’ve signed in to WordPress.com under the hkyakranch user account. That account has registered the free site, hkyakranch.wordpress.com. Is that the site that you are trying to work on – or is it a different one?
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http://hkyakranch.com/wp-admin is the URL that I am trying to sign into but isn’t working.
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That site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.
You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/
For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.
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I’m confused…it has the “WordPress” logo on my login page (I tried to attach a screenshot but it won’t let me)…but it’s not hosted by WordPress?
I think my business partner accidentally messed it up before he left the company because the retrieval email that was used to reset the password on Sep 19 is no longer getting password reset emails. Is there for a WordPress staff member to go into it from the back side and allow me to reset my password that way?
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You are logged in here to WordPress.com where you have the WordPress.com site https://hkyakranch.wordpress.com/ It uses a modified version of the wordpress software.
You have another site over at GoDaddy hkyakranch.com/ That is a different site on a different server. That site uses the (different .org version) wordpress software. If you need to reset the password for that site see the instructions provided above by @kokkieh
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