Website plug ins don’t work now.

  • Unknown's avatar
    brianacashmusic · Member ·

    Hello is there a phone number to reach you all? A lot of plug ins need updating and my website isn’t functioning like it was. I’m not sure what happened. Can you please help with this?! thank you

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you can ask over at the WordPress.org forums for advice. Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com on our Business plan, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

    WordPress.com Business is what’s referred to as “managed WordPress hosting”. A slightly higher level of WordPress hosting that offers automation for plugin updates, site backups, and other aspects of site maintenance so that you don’t get stuck into this sort of jam again. And if you do ever need help, our support team will get you back on track.

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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