Website problem!

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  infobf9d53bad9f · Member · Jan 18, 2021 at 11:00 am

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  Hallo.

  We have a website problem, it has been shut down due to lack of payment, but we have not received any message that it was missing. And now we can neither get on the website nor see it, can you help with that?
  Regards Mike from HjertingAuto.

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  justjennifer · Member · Jan 18, 2021 at 11:12 am

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  Hi there, what’s the address of the site involved, so we can make sure you are getting the correct support.

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  staartmees · Member · Jan 18, 2021 at 11:12 am

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  What is the URL of your site?

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  infobf9d53bad9f · Member · Jan 18, 2021 at 11:22 am

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  Hjertingauto.com

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  aleone89 · Staff · Jan 18, 2021 at 11:54 am

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  Hello Mike,

  Happy to help you with this.

  It should be possible to renew this domain via the purchases page here: https://wordpress.com/me/purchases > click on the domain > click renew.

  I hope this helps.

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  infobf9d53bad9f · Member · Jan 18, 2021 at 1:22 pm

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  Hej aleone89

  Thanks but when I click on the link it just says I do not have a website yet?

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  aleone89 · Staff · Jan 18, 2021 at 2:16 pm

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  Hello there,

  You could be seeing that because you’re not logged into the account that manages the domain.

  If you have access to multiple accounts, you would need to login to the WordPress.com account that controls the domain.

  I hope this helps.