Website Problem with Template – Please Help

  • Unknown's avatar
    bradfieldteam · Member ·

    Hello, I am having a problem with my website. I downloaded the Astra Template plug in and uploaded one of the templates for a website and it is giving me a glitch. When I go to the main website via the web, the home page shows something different than what is supposed to be on the template. When I get to my website and click around and then click on home, it corrects itself to the correct looking home page. It is only wrong initially when I go there. I can’t figure out how to correct it. See pictures below of what it is supposed to look like on the home page and what it gives me when I initially arrive (Note: All the other pages show fine, its just the Home page on the initial visit).

  • Unknown's avatar
    swaggadan · Member ·

    Hey there,

    Can you share the URL to your website or domain name so that the team can investigate further?

  • Unknown's avatar
    bradfieldteam · Member ·

    Yes, here is the URL:

    https://oklahomacityroofing.org/

  • Unknown's avatar
    swaggadan · Member ·

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) being hosted on SiteGround.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

    I hope this helps

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