Website purchase settings

• 

  gabrielemannucci · Member · Sep 7, 2018 at 8:48 am

  • Copy link
  • Add topic to favorites

  Hi, I am having problems changing the subscription of a WordPress site of the company I work for.
  I am an administrator user but I can’t find any settings regarding subscriptions or the option to delete the site.
  Following the ‘Changing renewal settings’ in your support sections, I navigate to my own profile, under ‘Manage Purchases’, but no website are shown there.
  It’s seems that my own account and the one I use to log in to the WP-admin of the company’s website are not the same. Even thoug email and pw are identical.

• 

  staff-zinnia · Staff · Sep 7, 2018 at 3:18 pm

  • Copy link

  Howdy –

  Thanks for getting in touch. I’ll try and help you get sorted out.

  Following the ‘Changing renewal settings’ in your support sections, I navigate to my own profile, under ‘Manage Purchases’, but no website are shown there.

  Correct. The instructions assume you are signing in to the account that owns the upgrade.

  Let’s see if we can get you in to the right one. I can’t give out any account credentials but can help to try and find the username (public facing detail) or send a note via email to the owner.

  Please let me know the site address in question and we will get started.

• 

  gabrielemannucci · Member · Sep 17, 2018 at 7:36 am

  • Copy link

  Hi Howdy, thanks for your help, the website address is ca-cucina.dk

  If you could give me the username of the owner I can then contact that person and transfer the ownership right?

  Thanks again!!

  Gabriele

• 

  staff-zinnia · Staff · Sep 17, 2018 at 1:56 pm

  • Copy link

  Hi Gabriele –

  That domain is not connected to WordPress.com. It’s probably using the WordPress installation as I can see it’s pointed towards Google.

  What happens at WordPress.com is different from using the WordPress installation. See here: https://en.support.wordpress.com/com-vs-org/