Website questions

  • Unknown's avatar
    jackrudden123 · Member ·

    I am trying to set up a subscription for my viewers. I have the subscription link working, but no one is getting my emails like they should be. Why is this?

    Second, each post is supposed to have a featured image option. This option is not showing up prior to publishing. It isn’t until afterwards where it shows up and I have to manually go in and edit it. Is there a reason for this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    digitalsarbani · Member ·

    Issue 1: Subscription Emails Not Being Sent

    It sounds like you have the subscription link working, but users aren’t receiving emails when they subscribe. Here’s how to troubleshoot:

    Step 1: Verify Subscription Settings

    1. Log into your WordPress dashboard.
    2. Go to Jetpack (if you’re using Jetpack for subscriptions) or Plugins > Installed Plugins if you’re using a different plugin.
    3. Check your subscription settings:
      • If using Jetpack, go to Jetpack > Settings > Discussion and make sure “Follow Blog” and “Follow Comments” are enabled.
      • If using another plugin (like MailPoet or Newsletter), check their settings for email delivery.

    Step 2: Check Email Delivery Settings

    • Some WordPress.com-hosted sites rely on Jetpack for email subscriptions.
    • If you’re using a plugin, go to Settings > Email (or the plugin settings) and see if emails are being logged or if there are any errors.

    Step 3: Check the Spam Folder

    • Ask your subscribers to check their spam/junk folders.
    • Sometimes, emails get flagged as spam. If so, they should mark them as “Not Spam” to help future emails land in their inbox.

    Step 4: Test the Email System

    1. If you’re using Jetpack Subscriptions, create a test email.
    2. Subscribe with a test email address and see if you receive the email.
    3. If not, try switching to an SMTP plugin like WP Mail SMTP to improve email deliverability.

    Issue 2: Featured Image Option Not Showing Before Publishing

    This issue is unusual. Normally, the Featured Image option should appear before publishing. Here are some possible reasons and fixes:

    Step 1: Check If Featured Images Are Enabled

    1. Go to your WordPress dashboard.
    2. Open a new or existing post.
    3. Click on Screen Options (top-right corner).
    4. Ensure “Featured Image” is checked.

    Step 2: Switch to a Default WordPress Theme

    If your theme is customized or doesn’t fully support featured images, try switching to a default theme:

    1. Go to Appearance > Themes.
    2. Activate a default theme.
    3. Open a new post and check if the Featured Image option appears before publishing.

    Step 3: Check for Plugin Conflicts

    Some plugins may interfere with the featured image display.

    1. Deactivate all plugins under Plugins > Installed Plugins.
    2. Refresh your post editor and check if the Featured Image option appears.
    3. Reactivate plugins one by one to identify the conflicting one.

    Step 4: Clear Cache

    If you’re using a caching plugin or Cloudflare, clear your cache:

    • If you use Jetpack Boost or WP Super Cache, clear the cache from the plugin settings.
    • If using Cloudflare, clear the cache from the Cloudflare Dashboard.

    Step 5: Use a Different Browser

    Sometimes, browser extensions or outdated cookies can cause issues. Try opening your site in:

    • Incognito mode
    • A different browser (Chrome, Firefox, Safari)
  • The topic ‘Website questions’ is closed to new replies.