Website Renewal

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  hhequestrianfashionblogger · Member · May 20, 2019 at 2:55 am

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  Help!!

  My wordpress renewal has expired and I didn’t have any purchases to update my credit card details.

  My domain name is with host gator and is up to date. Now my wordpress is gone and my site lost

  http://www.horseshoesandhighheels.com

  How do I contact someone to help me retrieve this?

  Thanks

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  arvindsinghu · Member · May 20, 2019 at 10:11 am

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  Hi there,

  Your site is using the self-hosted version of WordPress.

  These forums are for WordPress.com hosted sites only :) https://en.support.wordpress.com/com-vs-org/

  Contact your host if they can provide a backup of your site or they can help you to renew your plan.

  Thanks !!!

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  themagicrobot · Member · May 20, 2019 at 10:32 am

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  It appears that domain was registered here at WordPress.com but expired a while ago. It has now reached the Redemption period where it becomes more difficult (and expensive) to recover. This thread has been tagged for staff. In the meantime see: https://en.support.wordpress.com/domains/domain-expiration/
  PS: You’ll need to be logged in to the correct account too.

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  fstat · Staff · May 20, 2019 at 2:26 pm

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  Hi there,

  That domain is owned by a different WordPress.com account. Please follow our Account Recovery guide to access that account so we can help you with the domain recovery.

  Recover Your Account