Website Renewal Issue

• 

  prabhleenkaur2012 · Member · Mar 9, 2023 at 11:09 pm

  • Copy link
  • Add topic to favorites

  Hello, I was charged for a website renewal on WordPress, however, I haven’t purchased anything and I cannot find my card or any recent purchases in my accounts. How do I get in touch with a representative who could help me figure out this?

  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aleone89 · Staff · Mar 10, 2023 at 3:20 pm

  • Copy link

  Hello there,

  Many thanks for reaching out!

  If you’re able to find a transaction ID (https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id), it should be possible to locate the charge and request a refund via this helpful tool here: https://wpchrg.wordpress.com/

  I hope this helps.