Website repair
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My web site needs repair. The problem is that was built five years ago by a colleague who I cannot find. I have hired a new tech to repair it, but need information to access the site to begin the process of fixing it. How can I get this? Thanks for your help.
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I don’t see any WordPress.com sites under your account here.
What is the URL of the site with the problem?
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My website is hbdinvestigations.com
If you go google and type that in you’ll go to my site. I am not sure what the URL is but, after you forgive my ignorance, perhaps you’ll be able to tell. Thanks. HBD
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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Thank you for this helpful information, (which I will forward to the tech person I have asked to repair the problematic website). Do you have any way of knowing if my hosting provider is one of the following:
1. paperless pi (who built the site)
2. bluelemon host (to whom I pay a yearly bill) or
3. namecheap (which I seem to remember upon setting up the site)If you can clarify this, it may lead me to an additional place where I can get help. Thanks for your support. HBD
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Thank you for this helpful information, (which I will forward to the tech person I have asked to repair the problematic website). Do you have any way of knowing if my hosting provider is one of the following:
1. paperless pi (who built the site)
2. bluelemon host (to whom I pay a yearly bill) or
3. namecheap (which I seem to remember upon setting up the site)If you can clarify this, it may lead me to an additional place where I can get help. Thanks for your support. HBD
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IF you know where the site is hosted and have access to phpmyadmin you can reset the password for admin user there if thats what you are asking
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Hi there,
It looks like Unified Layer hosts the site:
https://www.whoishostingthis.com/#search=hbdinvestigations.com
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