Website says customers are in USA when they access with their mobile phone.

  • Unknown's avatar
    tuhornsports · Member ·

    Hallo

    ich habe meine Website erst vor ein paar Tagen eröffnet. Ich habe gerade herausgefunden, dass einige Leute die Nachricht sehen, dass sie in Amerika sind, besonders wenn sie die Website mit ihrem Telefon betreten. Könnten Sie mir bitte sagen, wie man das beheben kann?

    Beste Gruesse

    Min

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    I can only provide support in English and I used Google Translate to translate your message.

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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