Website Shut Down
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Hi there, I tried to download the newest update and now my website is down.
The blog I need help with is: (visible only to logged in users)
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All sites hosted by wordpress.COM like http://pinkthetown13.wordpress.com/ are updated by Staff and we bloggers do not have to do any updating at all.
What is the URL of the site you refer to? We are unable to assist unless or until you provide the site URL you refer to starting with https:// so we can verify hosting.
We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
To save time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.
For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
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pinkthetown.com is a WordPress.ORG software install on paid hosting, hosted by iPage
Name Servers:
ns1.domain.com
ns2.domain.comWe provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Are you sure? I’m not even able to login to the WordPress.org. I can only login to WordPress.com.
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The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/
If you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Hi again,
I figured out what’s happening.Here is your domain information https://www.whois.com/whois/pinkthetown.com
You purchased the domain from Registrar: Domain.com, LLC
Expiration Date: 2018-12-08You renew the domain URL at the registrar you purchased it from.
You renew the domain mapping here at wordpress.COM. -
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Hi @pinkthetown13, since your site is self-hosted, I would suggest posting at http://wordpress.org/support/ .
I would suspect that you might need to go into your cPanel, or use FTP and reinstall WordPress. There are two parts to the error, one that appears to be WordPress related and the other part looks to be theme related.
You may also wish to see if your Web Host can restore from their backups to a point before this happened.
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