Website stopped working

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  tgeabc · Member · Sep 29, 2022 at 12:52 am

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  Hi there – our website stopped working and now the log in credentials we have won’t let us login to see if there is a billing problem or other issue. The employee who set up the website is no longer with the organisation. Grateful for any information you have!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Sep 29, 2022 at 5:36 am

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  What is the URL of your site?

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  ethanlevy007 · Member · Sep 29, 2022 at 6:04 am

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  Can you please share your website URL?

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  tgeabc · Member · Sep 29, 2022 at 6:11 am

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  It’s http://www.eabc.com.au

  We have a temporary website set up now but don’t understand why the original went down and can’t log in through the admin credentials

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  staff-blorbo · Staff · Sep 30, 2022 at 9:06 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.