Website stuck in Private Mode

• 

  technicalmyweekendplan · Member · Jun 21, 2024 at 10:29 am

  • Copy link
  • Add topic to favorites

  Hello, our website is somehow still stuck in private mode, and there’s no settings to make it Public, even though it is listed as Public in the All Sites list.

  Can someone help?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  technicalmyweekendplan · Member · Jun 21, 2024 at 10:50 am

  • Copy link

  Ok now I can’t login, and our principal who paid for the Entrpreneur Plan lost all access.

  Please help!

• 

  technicalmyweekendplan · Member · Jun 21, 2024 at 10:52 am

  • Copy link

  Also, it seems we’re back in the free plan? How do I disconnect current JetPack and reconnect to our principal?

• 

  technicalmyweekendplan · Member · Jun 21, 2024 at 11:12 am

  • Copy link

  Now I can’t even login! Either by WordPress.com or Username/Password, it keeps giving error message:

  There was an error logging you in via WordPress.com, please try again or try logging in with your username and password.

• 

  staff-arihere · Staff · Jun 21, 2024 at 6:33 pm

  • Copy link

  Hi there!

  Our Happiness Engineers have reached out to you by email to discuss your site’s recent backups, in order to help get everything sorted out. Since this issue involves specific user accounts, its best if we continue troubleshooting over email, for security purposes.

  Please check your inbox and spam folders for that email thread, and reply to us there so we can further assist. Thanks!