Website Subscription

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  ayelise · Member · Apr 6, 2023 at 3:22 pm

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  Hi!

  I updated my credit card info a couple days ago, but I still received emails saying you have difficulty renewing my subscription. Can you please confirm if you’re able to update?

  Thanks,
  Elise

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Apr 6, 2023 at 5:39 pm

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  Hi there!

  I don’t see any active subscriptions on this WordPress.com account. But the domain eliseay.com is registered on a different WordPress.com account, and the payment method there seems to have expired. You would need to log into the other account and update your credit card.

  If you need help logging into the other account, please submit the account recovery form here. Our team will get back to you via email to help you log into the correct account.

  Thanks!