Website Subscription Payment

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  cboileve · Member · Oct 31, 2020 at 10:35 pm

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  Hi there,

  I am trying to renew the premium subscription for our team’s website, however, there seems to be an issue. Every time I click ‘Keep my subscription’ from the email you send me I get this error: ‘Sorry, this user account does not own the product you are trying to renew’.

  I have a valid credit card attached to the account, ready to pay. I do not know who used to run the website, therefore, I cannot ask them. Could you please help me out?

  Thanks and stay safe,

  Charles

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  staff-zinnia · Staff · Nov 1, 2020 at 3:30 pm

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  Hi Charles –

  It sounds like you may have a redirect set up on the email. So it’s being delivered to the correct email address, but then forwarded to the one that you’re clicking the link from.

  In any case, we can help you get this sorted. Since you’ve already made a purchase, those specific details can recover the account. Go ahead and use this form to recover access and renew your subscription: https://en.support.wordpress.com/account-recovery/