Website Update

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  closetofclasse · Member · Jul 27, 2021 at 8:43 pm

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  I can no longer access my wordpress and I believe it has something to do with reinstalling Elementor in wordpress, but I can’t log in.

  Site: closetofclasse.com.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  kokkieh · Staff · Jul 28, 2021 at 6:27 am

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  Hi there,

  Do you mean you’re unable to access the admin dashboard?

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please contact support at your hosting provider directly for help regaining access to the dashboard. If your current installation of Elementor is broken, you might need to manually disable it or delete its folder from the server. Your host will be able to help you access the tools you need to do that, and you can find the instructions on what to do here:

  https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

  For more help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

  And for help with Elementor specifically you can contact their support team at https://wordpress.org/support/plugin/elementor/, or directly on Elementor.com if you have the pro version of that plugin.