website upgrade

• 

  muskokapantry1 · Member · Sep 24, 2018 at 11:55 pm

  • Copy link
  • Add topic to favorites

  why does my page keep saying i need to pay to upgrade my website when I have an invoice that shows I paid for the upgraded site?

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Sep 25, 2018 at 11:14 am

  • Copy link

  Hi muskokapantry1,

  The account you are contacting us from hasn’t purchased any upgrades on WordPress.com, which suggests you may have another. What is the address of the site you paid to upgrade? Please don’t share any transaction IDs here, a site link is the only information I need for now.

  It would also be worth logging out of WordPress.com from the My Profile page and logging back in with the email address your purchase receipt was sent to.