Website vanished from admin page? Can account/website be restored?

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  mmiller2321 · Member · Nov 2, 2022 at 12:38 am

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  I checked the website out and it says ‘There has been a critical error on this website.’. I removed the JetPack plugin (version 11.5 I think), and then the access to the website just vanished from my WordPress admin page. If possible I’d like my account to be restored to 9am the day before 11/1/2022 with access to the website.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  amiteshg93 · Member · Nov 2, 2022 at 3:44 am

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  mmiller2321 · Member · Nov 2, 2022 at 4:39 am

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  The website is: “washingtonracquetball.org”

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  amiteshg93 · Member · Nov 2, 2022 at 10:02 am

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  Hi there,

  I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  You can also look at the troubleshooting guide here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting

  In addition, you might want to consider posting your question at WordPress.org’s support forum, where people are familiar with such problems and can help you in a more efficient manner: https://wordpress.org/support/forums

  Hope this helps! :)