website video display

  • Unknown's avatar
    letsdiscoveritclub · Member ·

    Please can someone help me? All the videos I previously uploaded onto different pages of my website (using Elementor) have shrunk in size! They are same width but only half size and you can only see half size when you play. I can play in full screen but it makes it very unsightly for visitors to my website.
    Do you think there is a general setting so I can get back to where it was?
    thanks for your help

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    I’m sorry to hear that you’re experiencing an issue, but unfortunately, we’re unable to assist directly because we don’t host your site on our WordPress.com managed hosting.

    Let me explain a bit about our services. We are a fully managed hosting provider, and we’ve designed a custom server environment specifically optimized for WordPress. This means we offer built-in security measures and performance improvements, along with dedicated support for any questions you have regarding your site.

    Due to the optimizations we’ve implemented, we use a modified version of WordPress that differs from what you’re currently using with your current provider. Consequently, we don’t have access to your site and aren’t familiar with the specific source of your issue.

    However, I want to present you with an alternative solution. You have the option to migrate your site to our hosting platform, which would allow us to provide in-house assistance. To facilitate the migration process, we’ve developed a migration plugin that you can find here: https://wordpress.org/plugins/wpcom-migration/. Please note that your site would need to be on the Business plan for this option.

    In the meantime, since your site is hosted elsewhere, we are unable to offer direct help. The good news is that there is a fantastic community available to assist you at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting. The members there are more experienced with these types of issues and will be in the best position to provide guidance.

    Thank you!

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