Website view is different for Safari and Google Chrome browser
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I’d like to ask for your assistance, please. It seems my landing page was turned into half the size of the desktop view. Upon checking, the page doesn’t have any issues when viewed on a Safari browser. Any recommendations on how to fix this?
The blog I need help with is: (visible only to logged in users)
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Hi there,
I am seeing the same exact site dimensions on both Chrome and Safari from my end:
Can you please share what you are seeing from your end?
I see that you have a Business plan and, therefore you have access to our live chat support. Feel free to start a chat session from the link below, and we’ll help you resolve your issue.
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Hi, thanks for your reply. Here are the pages that I’m referring to.
https://provisionspace.com/investor-form/
https://provisionspace.com/portfolio/
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Hello there,
It appears those pages, and the site, have been built with Elementor. There is a critical error from Elementor Pro when it’s activated because it needs to be updated.
I recommend going to the plugins page, deleting Elementor Pro, and then uploading a new version after downloading it from the Elementor site. You can log in there to access the download file or purchase a new license:
https://my.elementor.com/login/?redirect_to=%2Fwebsites%2FHow to upload a plugin:
https://wordpress.com/support/plugins/install-a-plugin/#install-a-plugin-with-a-zip-fileThis may help resolve the display issues on the portfolio and investor pages, as Elementor Pro features might have been used to build them.
For specific help with pages created in Elementor, you can get help at the following links:
https://elementor.com/contact/
https://wordpress.org/support/plugin/elementor/If the issue is due to your Astra theme, you can get help with that here:
https://wpastra.com/support/For any other questions, please open a chat when logged into your account at the following link:
https://wordpress.com/help/contact/Have a nice day!
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