Website was built by another person and I don’t have the WordPress Logins.
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I had a website built a few years back. I now have a better understanding of how to use WordPress and wanted to log into the site to make some changes. I then realised that I never received the WordPress login details from the person who made the site. If I click lost password, it goes to their email address and I don’t even know if they are still alive. Is there any way I can get the login details?
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Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by xneelo. Therefore, you need to contact them regarding your login issue.
You can also try resetting the password by following these instructions:
https://codex.wordpress.org/Resetting_Your_Password
We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:
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