Website was deleted

  • Unknown's avatar
    blessedfulbreastfeeding · Member ·

    There was a huge mistake with my hosting site which canceled my hosting and my entire website. I used a template through wordpress and am trying to find out if there is anyway to retrieve my website?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    It looks like your site is hosted over at Bluehost. If your hosting just cancelled, they should still have a backup of your site to restore once you get hosting back in place. You can reach their support team here: https://www.bluehost.com/contact

    You see your previous WordPress site in your WordPress.com dashboard because you had connected your site to your WordPress.com account using the Jetpack plugin. However, this connection only allows you to manage some aspects of your site from that dashboard and does not serve as a backup for your site. If the origin site is deleted or disconnected, we also clear that content from your dashboard since the connection no longer exists.

    Once you get your site back online, I’d highly recommend getting a backup solution in place that can help prevent this in the future. Since you’re already using the Jetpack plugin, they have a Backup solution you can add to your site. The benefit of using Jetpack Backup is that it gives you a backup solution not tied to your hosting and can help you recover your site in instances of hosting problems.

    I hope that helps! Best of luck.

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