Website went awol 3 years ago and I’m abandoning it.

  • Unknown's avatar
    kbouletdesigns · Member ·

    I was very glad to receive your email today asking me to review your product…because it gave me a way to contact you. My website crashed three years ago. Also I lost access to the email that I initially used when my tech guy (no longer in business) set my website up around ten years ago. I would have cancelled the renewal (2/11/23, 3 days ago) of my long unused Galleria theme, but couldn’t find a way to contact you.
    If you would be so very kind as to reverse that recent charge and take me off auto charge I would be most appreciative. Thank you.
    I’ve just bared my obviously non-techie soul, but there you have it…

    I don’t have a site linked to this WordPress.com account

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi –

    Looking at that site I can see it’s hosted on inmotionhosting.com – It’s not using our managed hosting environment from WordPress.com. The domain is also registered through them – there’s no connection to WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

    Generally speaking, if you don’t want to continue with the project you can ignore the email and let things expire. There is a risk in that somebody else could buy the domain build _any kind of site_ they want on it.

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