Website went down, domain mapping saids ‘Not Authorized’
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Hello, website went down, and we own the domain, but can’t map it anymore. Any help?
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Hi there!
Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
Thank you!
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It looks like the site’s owner renewed the the site’s Business Plan, but did not add the domain mapping.
Since the Business Plan does include free domain, I have taken care of that, and https://bsi686.org is back online. :)
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My apologies!
We own 2 domains. BSI686.org is working but https://brooklynschoolofinquiry.org/ is not
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Ok, that domain used to be mapped to the same site.
The Business Plan only includes 1 free domain mapping, so this domain will need to be mapped again by following the steps at https://wordpress.com/support/domains/map-existing-domain/
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We tried using the link provided to add the second domain (My boss and I), and we are treated to a “You are not authorized to view this page” message.
We have been using this site for many years, and never encounted all this before. :(
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This will need to be added by the current Business Plan owner.
If it’s not working for them, please ask them to get in touch with our live chat support via https://wordpress.com/help/contact
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Thanks for the help :)
I asked another question through contact us.
Thanks for all the help today! :)
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