Website White Screen

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  yeuhun · Member · Oct 14, 2022 at 7:39 am

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  Hi,

  I was about to log in to my site and suddenly I received this message ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’
  , and my website went white screen, I tried log in to my wordpress account and the website data and everything is missing, how should I do to retrieve my website, thanks in advance.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Oct 14, 2022 at 9:14 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  yeuhun · Member · Oct 14, 2022 at 9:44 am

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  Hi,

  the URL of the website: https://www.rollingcorgi.com/

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  staff-zinnia · Staff · Oct 14, 2022 at 1:53 pm

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  Thanks for sharing the site with us. Sadly, it looks like your site does not use our managed hosting solutions from WordPress.com. This means we don’t have any access to provide much help.

  Sites that run their own stand alone WordPress installation can get help from this forum, or through their hosting provider.

  One of the biggest benefits of using our managed hosting solutions at WordPress.com, is that we give you the time needed to focus on content. Details like upgrades, security, mobile optimization, speed, are all built in by our team and you don’t have to worry about those things. Our hosting plans are listed here: https://wordpress.com/pricing/

  If you have any questions about what’s involved with moving your site to our service we would be happy to help you.