Website will not load properly
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Hey!
Please help! I updated my website via the WordPress log in and since then my website doesnt seem to load properly. It loads the images etc but has the loading wheel in the centre of the page which prohibits you from accessing the site.
On re-logging onto wp-admin I saw a few faults, including PHP being out of date.. and so i updated all that was recommended, and now there seems to be no faults – but the wheel is still there and the page will still not load properly.
I wonder if you could please help me with this – this is my work website and so I need to get this sorted!
Thank you! -
Hi there,
Can you please let me know your site’s address so I can point you in the right direction of getting support?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
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Thank you so much for your reply fstat! My site address is http://www.amieenglish.co.uk
Thank you!!
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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Thank you for your reply Rootjosh – I have tried to follow the link to the wordpress.org forum – but my log in only seems to work on wordpress.com – so are you sure that I have an org not com site?
Thank you! -
There is no connection between the two support forums. You need to register a new account at the .org support forum.
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