website with critical error

  • Unknown's avatar
    jessnery · Member ·

    Hi! A few years ago I own the site on WordPress, a few months ago I was surprised when I couldn’t access my site. I tried accessing the control panel and it was also not possible. The following message appears:
    Warning: mysqli_set_charset(): Error executing query in /var/www/html/jessicanery.com.br/web/wp-includes/wp-db.php on line 792

    Parse error: syntax error, unexpected ‘?’, expecting variable (T_VARIABLE) in /var/www/html/jessicanery.com.br/web/wp-content/plugins/googleanalytics/lib/analytics-admin/vendor/symfony/polyfill-php80/bootstrap.php on line 29

    I’ve already made several attempts to remedy the error, I tried with the hosting company and I couldn’t either.
    Could you help me please? I have this site for many years, it was built with great care, until a few years ago my blog was fed daily.
    Hope we make it! Thanks!

    Correct account: Unknown

  • supernovia · Staff ·

    Hey there, if you had the site but haven’t been maintaining updates and whatnot, it can be a bit of work to get caught up. I’d ask your host for help making backups, then work through these steps:
    https://wordpress.org/support/article/updating-wordpress/

    You’ll want to update your plugins as well, or possibly just rename them to deactivate them, and then un-rename them to update them one at a time.
    https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

    Going forward, you’ll want to use the correct support forums for self-managed WordPress sites:
    https://wordpress.org/support

    Here’s the difference between the free software and our services:
    https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

    If you’d like to move the site here so we can help maintain it going forward, let us know; we’d be happy to chat about options!

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