website wont load

• 

  kj11nyc · Member · May 3, 2017 at 2:23 am

  • Copy link
  • Add topic to favorites

  A gentleman created a website for me with WordPress years ago. It no longer appears on the internet. He is no longer handling the site. Why wont it appear when the domain is entered

  The blog I need help with is: (visible only to logged in users)

• 

  otpidusprime · Member · May 3, 2017 at 10:01 am

  • Copy link

  Hello @kj11nyc
  https://photosvideossite.wordpress.com/ is active. To check if this site is under your current account visit: https://wordpress.com/sites

  If this is not the site you are talking about then please provide the correct link to the site in question.

  Thanks! 🙂

• 

  kj11nyc · Member · May 4, 2017 at 2:33 pm

  • Copy link

  No… actually that was what I did to be able to join WordPress for questions. The site in question is: http://www.eleveventhourfilms.com

  thank you

• 

  kj11nyc · Member · May 4, 2017 at 2:34 pm

  • Copy link

  No… actually that was what I did to be able to join WordPress for support. The site in question is: http://www.eleventhourfilms.com

  thank you

• 

  timethief · Member · May 5, 2017 at 1:59 am

  • Copy link

  eleventhourfilms.com is hosted by ManagedWay, not by wordpress.COM.

  We provide support only for wordpress.COM hosted sites as they are the only ones on our servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  re: wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service