Website won't load. No backend access either

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  staff511501471 · Member · Sep 20, 2022 at 3:12 am

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  Hi there, I am writing from an agency that conducts marketing for a business hosting a website on WordPress.

  The site in question is: https://www.lodgebros.com.au/

  The error that comes up is:

  Parse error: in /home/lod33005/public_html/wp-includes/plugin.php on line 514

  The client has no idea of their own logins for hosting provider access, or FTP/Cpanel access

  We are at a loss as to what to do next. Is there anything that can be done to help this website get back live?

  Many thanks and hope someone can help.

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  amiteshg93 · Member · Sep 20, 2022 at 8:27 am

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  Hi there,

  https://www.lodgebros.com.au is a site hosted with Dreamscape networks and uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  To get help with your issues, you may want to try posting your question at the WordPress.org support forum: https://wordpress.org/support/forums

  Hope this helps! :)