Website works in admin mode but shows as empty page to visitors

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  mfagadar · Member · Jul 30, 2015 at 10:20 pm

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  My wordpress.com website at learnagora.com shows well in admin mode, but when trying to load it as a normal visitor, only a white page appears. I have tested this on several browsers and devices and the same behavior occurs.

  I am using the premium Port theme. When the blank page displays, an error is listed in the browser console (FireFox v39): ‘Reference Error: pm is not defined’. pm appears to be a JavaScript variable referenced on line 303 of a file called _static, with reference to a plugin called highlander-comments.

  I have tried reverting all the changes I did the last time to the site, but without luck. Can you please help, my site is currently unusable!

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 30, 2015 at 10:29 pm

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  Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  mfagadar · Member · Jul 30, 2015 at 10:34 pm

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  @timethief – thanks for your help and for the link, I have followed your advice.

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  timethief · Member · Jul 30, 2015 at 10:39 pm

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  appears to be a JavaScript variable referenced on line 303 of a file called _static, with reference to a plugin called highlander-comments.

  Please confirm the exact URL of the site you refer to.

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  justjennifer · Member · Jul 31, 2015 at 5:51 am

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  @mfagadar – your front page at learnagora.com using the Port theme loads fine for me in Chrome44 anf FF39. I see a picture of traffic moving through a low tunnel.

  If this is still a problem for you, try working your way through the browser troubleshooting suggestions on this page: https://en.support.wordpress.com/browser-issues/

  If that doesn’t work for you, please post back here and let us know what browser and version you are using. http://whatbrowser.org/

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  mfagadar · Member · Jul 31, 2015 at 6:28 am

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  @justjennifer, timethief – Thanks again for your help.

  As of this morning the site started working normally, without me doing anything. I have tested on several browsers (FF39, Chrome 44, Safari 8) as well as mobile devices, and all is well.

  Quite a strange experience :-)

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  rachelmcr · Member · Jul 31, 2015 at 2:29 pm

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  Hi there,

  I’m glad your site is working for you again — thanks for letting us know! If that problem returns, please reply here and I can take another look at it for you. :)