Website/admin page won't load

  • Unknown's avatar
    huntergannon8 · Member ·

    Yesterday I was having trouble embedding a video on my website. I do not know why I my actual website isn’t listed. I don’t use organicallybipolar.wordpress.com at all. My website is allowlightwithin.com
    I can’t load the website, I can’t load the dashboard, I can’t do anything at all.

    I contacted godaddy, who I have my domain through and it isn’t through them because my hosting is done with wordpress.

    This is extremely frustrating.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    allowlightwithin.com is hosted by GoDaddy.com, not by wordpress.com
    WHOIS: Click Here
    IP Address: 23.229.193.233
    Name Servers:
    ns28.domaincontrol.com
    ns27.domaincontrol.com

    We provide support only for wordpress.COM hosted sites and that one is not among them. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

    You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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