Webstore Not Loading

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  jubileegrocery · Member · May 28, 2024 at 6:57 pm

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  I recently installed a plugin for a payment processor and since then, my webstore (jubileegrocery.com) is not loading the usual home page. I am instead always getting a screen with a message stating:
  
  “Thank you for your order.
  You will be redirected soon….”
  
  I cannot even access my WP Admin dashboard to try and remove any malicious plugins or make the necessary adjustments to restore my site. This is very strange. I’d like to speak to a tech support representative to get this resolved.

  The blog I need help with is: (visible only to logged in users)

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  jubileegrocery · Member · May 28, 2024 at 10:00 pm

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  How do I reach out to tech support? This needs to be corrected soon.

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  akramulwp · Member · May 29, 2024 at 2:09 am

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  Hello @jubileegrocery,
  
  Sorry to hear about your difficulties.
  
  It seems that the mentioned website is not registered with WordPress.com; rather, it’s a self-hosted site. You can check it here -> https://wordpress.com/site-profiler/jubileegrocery.com
  
  You can learn more about the difference between WordPress.com and WordPress.org here -> https://wordpress.com/support/com-vs-org/
  
  If you are unable to log in to your wp-admin panel, I suggest contacting your hosting support. They are well-equipped to provide you with hosting panel access so you can reach your WordPress root and disable that plugin. Alternatively, they can assist you in fixing the issue.
  
  Regards,