wedbsite unavailable

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  finditory · Member · Aug 2, 2017 at 3:01 pm

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  My website is no longer available, and I cannot log in who can help me!?

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  staff-dpwordpress · Staff · Aug 2, 2017 at 3:04 pm

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  Hi @finditory,

  I am tagging staff (Happiness Engineers :) ) here to help you on this one and they will need to access your account to help you with this scenario.

  In the meantime, could you confirm please what is your site? They will need this information to help you access it.

  Thanks!

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  finditory · Member · Aug 2, 2017 at 3:05 pm

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  My site is http://www.finditory.com

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  finditory · Member · Aug 2, 2017 at 3:06 pm

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  I was just on it about 20 min ago.

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  finditory · Member · Aug 2, 2017 at 3:08 pm

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  I also tried to login with http://www.finditory.com/admin but that doesn’t work either

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  staff-zinnia · Staff · Aug 2, 2017 at 3:10 pm

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  Hi there –

  Are you trying to connect this domain to your WordPress.com account?

  Right now, this domain points to digitalocean. You’ll want to contact them about any issues with the site since it is not connected to WordPress.com at this time.

  If you’d like to add the domain mapping back to your WordPress.com account we can help you set that up.

  When using the WordPress installation with a hosting provider you’ll sign in to by adding /wp-admin/ to the end of the site url. This is an entirely different version of WordPress. Our guide explains the differences between using WordPress.com and the WordPress installation: https://en.support.wordpress.com/com-vs-org/

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  finditory · Member · Aug 2, 2017 at 3:20 pm

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  Okay, I tried that and I’m freaking out that everything is gone. this happened when I applied updates to plugins. I even tried resetting my password and it couldn’t find my account. I’ll call digital ocean and see if they can help

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  finditory · Member · Aug 2, 2017 at 3:24 pm

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  How come I can’t log in to my account?

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  finditory · Member · Aug 2, 2017 at 3:42 pm

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  Is someone helping me!? I’m afraid that all my work is gone!!!! can someone please call? (phone redacted)??

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  staff-zinnia · Staff · Aug 2, 2017 at 4:55 pm

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  I am not able to help you with this request since the site is not connected to WordPress.com in any way.

  You will want to work with your site host or post at wordpress.org/support/ for help from the WordPress installation community of volunteers.

  Please remember that public forums are public so it is best to refrain from posting any personal details in them as they are quickly indexed by search engines. I have removed your phone number.