Weirdly not getting plugin update mail but receiving other emails normally

  • Unknown's avatar
    dihan29 · Member ·

    Weirdly not getting plugin update mail but receiving other emails normally. Used to get plugin update mail normally few months ago. Smtp and other mail is working fine. Just not getting any plugin update like before. Tried every debug

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jordanmccaffrey2 · Member ·

    Had the same thing happen after installing Tele latino emails got weirdly selective, like plugin updates just vanished.

  • nuk4040 · Staff ·

    Hi there,

    Weirdly not getting plugin update mail but receiving other emails normally. 

    Just so I can better understand and help troubleshoot this for you, could you please clarify a few quick things?

    1. When did you first notice that the plugin update emails stopped coming? Was this before or after you connected your site to Jetpack?
    2. Are you using any other plugin or tool to manage updates (like ManageWP, MainWP, or InfiniteWP)?
    3. Do you remember if you made any recent changes to your site setup before this issue occurred, e.g., a new security/firewall plugin, a new SMTP service, etc.?

    These details will help get you closer to a solution. Looking forward to your reply :)

  • Unknown's avatar
    ericksmithofficial · Member ·

    Not receiving plugin update emails but getting other emails fine usually means it’s not flagged as a notification you’re watching. Check your notification settings and whether you’re watching the repo/plugin. Also check your spam/junk folder just in case.

  • Unknown's avatar
    ericksmithofficial · Member ·

    Possible Cause: The update emails may be filtered, marked as spam, or blocked by mail settings.

    Recommended Action:

    • Check spam/junk folders.
    • Whitelist the sender domain.
    • Verify if there’s an opt-in setting for update notifications.
    • Contact support if the issue persists.
  • Unknown's avatar
    doomsdayofficial11 · Member ·

    I dont know same issue appear on my side but i am still working on it to solve this issue please suggest me how i can solve this issue while updating plugin.

  • staff-davidw · Staff ·

    @doomsdayofficial11 – I am not seeing any WordPress.com hosted sites on your account. Can you share the URL of the domain you are having issues with? I want to ensure Jetpack is connected correctly on the site.

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