We’re automatically charged for renewal.

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  golgiclinic · Member · Mar 4, 2019 at 11:27 pm

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  Hello, we were recently charged for automatically renewal on our WordPress account. However, we have not been able to use this account and would never have OK’d the renewal. Please delete our site and refund.

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  shubhamgmath · Member · Mar 5, 2019 at 1:43 am

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  Hi golgiclinic

  I am tagging this thread as ‘modlook’ for staff attention . Please wait for some time they will get back to you on this.

  Hope this helps.

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  staff-doublebassd · Staff · Mar 5, 2019 at 5:42 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  If you are having trouble accessing your account, please fill out our account recovery form here:

  Recover Your Account

  Thanks,