“weren’t able to provision the certificate”
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Hello I am having trouble linking my domain (cefoi.ie) to my wordpress account.
In myhost.ie I have set the three namespaces to wordpress:
In wordpress I see the following:
When I click on “provision certificate” it gives me message
What appears on cefoi.ie at the moment:
Would appreciate any help!
The blog I need help with is: (visible only to logged in users)
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Hello @communityenergyfederationofireland! I’d be happy to assist you with this.
The issue you’re experiencing is because your domain is using custom A records, so it currently isn’t pointing to your site.
You can fix this by restoring the A records to their default settings by following this guide:
Once you complete these steps, your domain will start pointing to your site, and you’ll be able to issue an SSL certificate for it.
Please make sure to finish these steps and let me know once you’re done—I’d be glad to help you with the SSL certificate.
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Thank you for your reply. When I follow the instructions above the option to restore A records is disabled – see below
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Good news! The default A records have now been restored for your domain, and I also went ahead and issued an SSL certificate to secure your site.
Please keep in mind that after updating your DNS settings, it may take up to 72 hours for the changes to fully propagate across the internet.
Additionally, I would like to mention that, as you’re on a paid plan, you can contact us directly through your dashboard whenever you need assistance, and we will be happy to support you privately. Here’s how:
https://wordpress.com/support/help-support-options/#how-to-contact-us
Please let us know if you have any questions or need any extra help, and we’ll be happy to assist you.
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