we’ve closed our busines and I want to ensure we’ve won’t get charged

  • Unknown's avatar
    karenwestbrooklnd · Member ·

    Hi, we’ve had to close our business unfortunately, and I can’t get onto the WP admin page to see what renewals we have in place. I’d love to be able to download the code for the site before we switch it all off, but understand if that’s not possible. I can’t get hold of WP, any advice?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    There are two things commonly called “WordPress”.

    1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website and it appears you have hosted with GoDaddy).

    2. WordPress.com, a web host for sites using WordPress software.

    The two are related, but completely separate entities. Please read this page for more info on how they are related:

    WordPress.com vs. WordPress.org

    As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members.

    https://wordpress.org/support/forums/

    WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.

    Should your web host help you with this? That would depend entirely on what your hosting package offers for support. Some web hosts offer very high touch WordPress specific support (I would include WordPress.com here). Some only offer that kind of support in higher tier or WordPress-focused hosting packages. While others offer nothing aside from getting you set up with your server space and cpanel/FTP access. You’d have to ask your host what your specific plan offers. And if your current plan doesn’t offer what you need, if there is an option for more focused WordPress support on a higher tier plan.

    Does that make sense? Let us know if not or if you have further questions.

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