What a load of crap!
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This is supposed to be easy?
I have paid, and been charged for, a Premium site. Hence I have no direct Email support, and quite frankly I am moving towards wanting my money back.
Where are the plug ins? They have disappeared. I can’t even change the picture on my site, so I can’t even launch it. I even bought a book. I haven’t got time to go through this line by line. This is supposed to be easy!
The blog I need help with is: (visible only to logged in users)
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All support docs are at http://support.wordpress.com
Perhaps you did not read:
Important Notes Before Upgrading
https://en.support.wordpress.com/domains/#important-notes-before-upgradingre: plugins
You are confusing wordpress.com hosted blogs and wordpress.org software installs.There is no FTP access https://en.support.wordpress.com/ftp-access/ and no blogger installed plugin capability. https://en.support.wordpress.com/plugins/
What you see on ur dashboard directs to limited plugins exclusively for WordPress.com Business users who can integrate eCommerce features in their site by using eCommerce partners ( Ecwid, Shopify or Gumroad).
http://store.wordpress.com/premium-upgrades/wordpress-business/?ref=ecom
https://en.support.wordpress.com/ecommerce/Blogger installed plugins are not permitted here at WordPress.com for various security reasons. No upgrade changes that reality.
This guide will explain how to move your WordPress.com site to another hosting platform: Moving to a Self-Hosted WordPress Site
https://en.support.wordpress.com/moving-to-a-self-hosted-wordpress-site/WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page -
wordpress.com has free plan for you to get started, without the need to pay a single cent. Once you’re comfortable and require more features, there is premium and business plan available for purchase.
wordpress plans comparison:
https://store.wordpress.com/plans/Plugins are not allowed to be installed on wordpress.com site. You need to use wordpress software and host it somewhere if you want plugins and custom themes.
The wordpress get started page is quite helpful for first time user, please check them out here:
https://en.support.wordpress.com/start/ -
See here for details on purchasing the annually renewable Premium bundle http://store.wordpress.com/plans/premium/
What you’ll get with this upgrade:
The included domain credit lets you add a custom domain to your blog (so ‘wordpress.com’ won’t be part of your blog’s address).
Upload HD videos directly to your blog with VideoPress. No ads, no time limits, no watermarks — just your video.
Choose custom fonts and colors with Custom Design, or go under the hood with the CSS editor.
The No Ads upgrade makes sure ads will never show up on your blog.
Extra 10GB of storage space will give you ample room for images, audio and video.* There is no FTP access and no blogger installed plugin capability. No premium themes are included. Each premium theme is a separate purchase and each theme is individually priced. Read https://en.support.wordpress.com/premium-themes/
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I typed modlook into the sidebar tags on our forum threads for a Staff follow-up.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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This is a great place to start with WordPress.com:
However, if you end up deciding that you would like a refund, I can help you with that as well.
As a WordPress.com user with upgrades, you can also access our live chat support here:
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I changed the theme, so I don’t have a picture. I still cannot change the default text on the front page.
I have worked out the pages, but until the front page looks halfway decent, it is useless.
Please don’t post anymore links to the help. I already read it, and I can’t find what I want.
Surely changing the text on the front page shouldn’t be that hard? (Not to mention changing the picture). The menus have little logic, and only seem to have half the information.
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I still cannot change the default text on the front page.
Can you be more specific on exactly what you are looking to change? I’ll be happy to help you out.
Again, as a WordPress.com user with upgrades, you can also access our live chat support here:
https://wordpress.com/help/contact
Live chat may be an easier way to walk you through some of this. While we do attempt to cover as much of the week as we can, your best bet for Live Chat is going to be USA business hours M-F.
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