what does Premium Plan email and chat support mean?
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I have a Premium Plan with WP. It says I get email and chat support. Does that mean I can email someone at WP directly, with a question, and that I will receive an email reply? Does it mean I can chat with a Support person on WP? Or is this referring to some type of email and chat that my webpage’s customers can do with ME? If the former, then I have seen no place on the entire WP site that tells me how or where to go to get email or chat support for myself.
The blog I need help with is: (visible only to logged in users)
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I’m not a premium member or support staff, but this support document has some sections that should help you get staff support (although for some topics help from a fellow member can be pretty good).
Add a Modlock tag using this public forum:
https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-questionUsing the Contact Form if you are on a paid/premium upgrade:
https://en.support.wordpress.com/getting-help-in-the-forums/#how-can-i-get-private-help
Business Plan Users Live Chat Support
https://en.support.wordpress.com/live-chat/
i hope this will be helpful in getting you to the support level you need.
If not, type Modlock in the tag area on this sidebar and they should be able to escalate you.
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