What happened to my website

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  rghayward73 · Member · Jun 16, 2018 at 5:03 pm

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  All the information that was on the website has disappeared. What happened, its like it never existed

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 16, 2018 at 8:36 pm

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  Are you referring to https://katiehaywawardhockey.wordpress.com/?
  If not, then what is the URL of the site referred to?

  re: hacked accounts and blogs

  If anyone is posting anything to your blog or removing anything from it, or changing anything in it, or if your blog has been deleted and you did not delete it, then it’s most likely that you have provided them with the ability to do so, either deliberately by adding them as official users, or by allowing them access to your login information, or by posting content that makes it easy for them to guess what your log-in information is.

  For you, the question that needs to be answered is: Who, aside from me, has access to my login information?

  Go to your email program immediately and change the password to a very difficult one because that’s how many hackers gain access to blogs.

  Read > http://en.support.wordpress.com/security/

  Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
  You can also reset your password via your Settings tab on the WordPress.com home page:
  http://wordpress.com/#!/settings/

  Remove any users you did not invite and authorize https://en.support.wordpress.com/user-roles/#removing-users

  Use two-step authentication http://en.support.wordpress.com/security/two-step-authentication/

  Run a security scan on your computer. See here to run a security scan http://geekflare.com/online-scan-website-security-vulnerabilities/

  Never leave your computer logged into your blog and walk away from it. Always log out properly.

  P.S. Staff have records of who did what under which username and login information and when they did it. I flagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. Note that there is a backlog and be patient while waiting.

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  supernovia · Staff · Jun 17, 2018 at 4:15 am

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  @ rghayward73 the site you mentioned hasn’t changed much recently. I noticed katiehaywardhockey.com shows a plain Bluehost page. You might try contacting them to see if they can restore a backup.

  Then if you need more help with your WordPress.org installation at Bluehost, head over to https://wordpress.org/support.

  Or, if you’d like to move your site to our servers, we have a guide here:
  https://en.support.wordpress.com/coming-from-self-hosted/

  You will need to have the site up and working again first, though, so please get in touch with your host first. Good luck!