WHAT HAPPENED TO MY WEBSITE

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  actuallyalexisanna · Member · Mar 22, 2019 at 5:48 pm

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  Please help! I was sent an email explaining how there was a banking issue & I had to pay $15 to unsuspend my site. I just paid but, it’s still not allowing me to visit my site. please don’t tell me I’ve lost my site.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Mar 22, 2019 at 6:16 pm

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  I tagged this with modlook to get help from a Staff Member.

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  actuallyalexisanna · Member · Mar 22, 2019 at 6:23 pm

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  Thank you!

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  staff-doublebassd · Staff · Mar 22, 2019 at 9:32 pm

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  Hi there,

  I see that you paid the $15 chargeback fee, and that should’ve triggered the reinstatement of your domain upgrade, but some glitch prevented its restoration. I went ahead and restored the domain for you, so your site should be up for viewing now. Please let me know if you have any other questions.

  Thanks!

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  actuallyalexisanna · Member · Mar 22, 2019 at 9:38 pm

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  This isn’t my site. My site is actuallyalexisanna.com not https://actuallyalexisanna304561474.wordpress.com What happened to my domain? Or the theme I bought from pip dig???

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  darciemg · Staff · Mar 22, 2019 at 9:48 pm

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  The other site with all the content is still at the other host, so now you’ll want to change the name servers to point to Siteground again. That’s going to restore the site as it was before this happened.

  Here’s the information on changing the name servers: https://en.support.wordpress.com/domains/custom-dns/

  These were what you were using before:
  ns2.us143.siteground.us
  ns1.us143.siteground.us

  Hope that helps!