what happened to the upgrades I purchase from Mojo

  • Unknown's avatar
    epefaniasales · Member ·

    what happened to my site, I understand I lost my domain name but I need to recover these purchases, thanks

    My Purchases
    Item Name:
    Highend – Ultimate Multi-Purpose WordPress Theme
    Price: 49.00
    Purchase Date: 07/12/14 4:54 PM
    Purchase Code: 53c1bc82-6a88-41b6-871d-780a0a140b28

    My Purchases
    Item Name:
    Add Google Analytics to Your WordPress Site
    Price: 29.00
    Purchase Date: 07/12/14 4:54 PM
    Purchase Code: 53c1bc82-58f4-41d2-bea7-780a0a140b28

    My Purchases
    Item Name:
    Add an SEO-friendly Sitemap to your WordPress Site
    Price: 49.00
    Purchase Date: 07/12/14 4:54 PM
    Purchase Code: 53c1bc82-63e4-4ec8-9100-780a0a140b28

    My Purchases
    Item Name:
    Make My WordPress Site Look Like the Theme Demo
    Price: 149.00
    Purchase Date: 07/12/14 4:54 PM
    Purchase Code: 53c1bc82-712c-4fb3-a302-780a0a140b28

  • Unknown's avatar
    timethief · Member ·

    MOJO has no relationship to wordpress.COM and any upgrades you purchased from them are not applicable to any wordpress.COM blogs. Contact their support people because we cannot help you here https://www.mojomarketplace.com/contact

  • Unknown's avatar
    timethief · Member ·

    epefania.com is hosted by KDDI Web Communications, not by wordpress.COM
    WHOIS: Click Here
    IP Address: 158.199.195.200
    Name Servers:
    dns02.muumuu-domain.com
    dns01.muumuu-domain.com

    That site is not hosted by wordpress.COM. Our support docs do not apply to it and we do not provide support for it. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

    See also https://apps.wordpress.org/support/

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