What is email id of "wordpress.com" support staff?

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  oceaninvitesyou · Member · Nov 12, 2014 at 4:55 pm

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  I have some queries which I need to connect with “wordpress.com”‘s staff or support team (not forum). Isn’t there on email id?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 12, 2014 at 4:57 pm

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  All support docs are here http://support.wordpress.com

  These are our support options http://en.support.wordpress.com/help-support-options/

  This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Volunteers answer the majority of all support questions and when we cannot provide support we tag threads for Staff assistance.

  Speak up here please as there is no phone support, and emailing support Staff means it takes longer to get an answer than posting to the support forums does.

  We are happy to answer your WordPress.COM questions right here in this thread. Please simply post exactly what you need help with into this thread, knowing there’s rarely ever a question posted here that has not already been asked and answered.

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  smussyolay · Member · Nov 12, 2014 at 4:59 pm

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  I believe I posted something privately here to the admins, but I’m not sure I got a response — or if I did, I have no clue where it is. How would I know (I don’t know if I checked the “notify me of follow up via email”?

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  timethief · Member · Nov 12, 2014 at 5:01 pm

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  Do you have an upgrade? If you do then read what’s here please http://en.support.wordpress.com/help-support-options/

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  oceaninvitesyou · Member · Nov 12, 2014 at 5:07 pm

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  What if I want to keep discussions private? Does your contact support form keeps it private discussions? I have paid $99 pa – whether that is called Upgrade or business upgrade?

  (request not tot send me some one page url to answer this question, it’s too much)

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  timethief · Member · Nov 12, 2014 at 5:09 pm

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  That is premium upgrade price. What does it say here? http://en.support.wordpress.com/help-support-options/
  I can read what you can do there to contact Staff privately when you have an upgrade. Why can’t you read it?

  If you have a paid upgrade, please use the “Contact Support” form, where you will receive a choice of having staff answer your question publicly or privately.

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  galois · Member · Nov 12, 2014 at 5:11 pm

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  Does your contact support form keeps it private discussions?

  Yep.

  Where should I go for support?
  If you have a paid upgrade, please use the “Contact Support” form, where you will receive a choice of having staff answer your question publicly or privately.

  from http://en.support.wordpress.com/help-support-options/

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  galois · Member · Nov 12, 2014 at 5:12 pm

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  Hi, TT :)

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  timethief · Member · Nov 12, 2014 at 5:12 pm

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  @galois
  Good day to you. :)

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  oceaninvitesyou · Member · Nov 12, 2014 at 5:20 pm

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  Thanks Galois. Good to see my request heard.

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  timethief · Member · Nov 17, 2014 at 12:45 am

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  I heard you also and I provided the link to the relevant support doc.

  Do you have an upgrade? If you do then read what’s here please http://en.support.wordpress.com/help-support-options/