What is the difference between jetpack stats and g-analytics?

robboehme · Member · Sep 9, 2015 at 10:04 pm
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I have noticed that the analytics provided by jetpack do not match google analytics. How do I know which one is correct? My site is thebestcrossbowreviews.com. I am very new to this and am trying to learn the best way to track where my visitors are coming from.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Sep 9, 2015 at 10:06 pm
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I’m sorry but that site is not hosted by wordpress.COM, and we provide support only for WordPress.COM hosted sites. You are posting to the wrong support forum and we cannot help you.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Therefore, you may want to share you solution on the Jetapack support forum at WordPress.ORG.

re: Jetpack support
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

See also this guide to Disconnect Jetpack Sites http://en.support.wordpress.com/disconnect-jetpack-sites/

If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
robboehme · Member · Sep 9, 2015 at 10:09 pm
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Thank you for pointing me in the right direction.
timethief · Member · Sep 9, 2015 at 10:12 pm
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You’re welcome and best wishes.
auxclass · Member · Sep 9, 2015 at 11:41 pm
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Please note that all stats are a best estimate and you will never get exactly the same numbers from any two stats packages. Has to do in part with detection of search engines and other robots and several other variables.

When I was self hosted I had three stats packages all on the same server as my site and some days the numbers just did not match each other.

So the trend is your friend over a long period of time. Looking at daily numbers can be tough on the nerves
timethief · Member · Sep 10, 2015 at 7:30 pm
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@auxclass
Well said.
robboehme · Member · Sep 10, 2015 at 7:53 pm
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@auxclass
Thank you for your input. It will help me relax a little.
timethief · Member · Sep 10, 2015 at 7:55 pm
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It’s good input but do know that your support issues for http://thebestcrossbowreviews.com/ cannot be resolved here. If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
auxclass · Member · Sep 10, 2015 at 8:08 pm
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You are welcome
timethief · Member · Sep 10, 2015 at 8:10 pm
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@auxclass
Hey there. The sun is shining and I have domain mapping removed packed in blogging actively on both blogs yesterday. Now I have time for singing and other hobbies again – yahoo!

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